Archives de catégorie : Formations

Nos formations

Développement web

ITIL® Intermediate Planning, Protection and Optimization

Following completion of this unit, the candidate will possess knowledge of:

  • The importance of Service Management as a Practice concept and Service Operation Principles, Purpose and Objective
  • The importance of ITIL Planning, Protection and Optimization while providing service
  • How all processes in ITIL Planning, Protection and Optimization interact with other Service Lifecycle Processes
  • The processes, activities, methods and functions used in each of the ITIL Planning, Protection and Optimization processes
  • How to use the ITIL Planning, Protection and Optimization processes, activities and functions to achieve operational excellence
  • How to measure ITIL Planning, Protection and Optimization
  • The importance of IT Security and its contributions to ITIL Planning, Protection and Optimization
  • Understanding of technology and implementation considerations surrounding ITIL Planning, Protection and Optimization Challenges, Critical Success Factors and Risks associated to ITIL Planning, Protection and Optimization
Développement web

ITIL® Intermediate Operational Support and Analys

Following completion of this unit, the candidate will know:

  • The importance of Service Management as a Practice concept and Service Operation Principles, purpose and objectives
  • The importance of ITIL Operational Support and Analysis while providing service
  • How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
  • The processes, activities, methods and functions used in each of the ITIL Operational Support and Analysis processes
  • How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence
  • How to measure ITIL Operational Support and Analysis
  • The importance of IT Security and its contributions to ITIL Operational Support and Analysis
  • Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
  • The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis ITIL
Infographie

iPad en entreprise – un bureau mobile grâce à l’iPad

Découvrez et apprenez à utiliser les applications et les services qui peuvent faire de votre iPad un véritable outil de productivité.

Après avoir fait connaissance avec l’iPad, vous découvrez le fonctionnement des applications installées sur l’iPad. Vous apprenez à
manipuler la tablette et à l’utiliser pour les tâches courantes : courrier électronique, gestion des contacts et de l’agenda, recherche
Internet, navigation, lecture de documents. Les journées de formation qui permettent d’aller plus loin en transformant
l’iPad en bureau mobile pour rédiger et échanger des documents, préparer et partager des présentations.