Développement web

ITIL® Intermediate Planning, Protection and Optimization

Following completion of this unit, the candidate will possess knowledge of:

  • The importance of Service Management as a Practice concept and Service Operation Principles, Purpose and Objective
  • The importance of ITIL Planning, Protection and Optimization while providing service
  • How all processes in ITIL Planning, Protection and Optimization interact with other Service Lifecycle Processes
  • The processes, activities, methods and functions used in each of the ITIL Planning, Protection and Optimization processes
  • How to use the ITIL Planning, Protection and Optimization processes, activities and functions to achieve operational excellence
  • How to measure ITIL Planning, Protection and Optimization
  • The importance of IT Security and its contributions to ITIL Planning, Protection and Optimization
  • Understanding of technology and implementation considerations surrounding ITIL Planning, Protection and Optimization Challenges, Critical Success Factors and Risks associated to ITIL Planning, Protection and Optimization